Refund and Return Policy for KYRONSOPIC

Effective Date: January 6, 2025

At KYRONSOPIC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Return Policy below to guide you through the process.

1. Returns

  • We accept returns within 30 days from the date of delivery for most items. To initiate a return, please contact us at info@kyronsopic.com or call (912) 588-0051 with your order number and details.
  • To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition.
  • Please note that some items (e.g., perishable goods, custom orders, or final sale items) may not be eligible for return. These exclusions will be clearly noted on the product page.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you by email of the status of your refund.
  • If your return is approved, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping costs are non-refundable. You will be responsible for return shipping fees unless the product was damaged or defective upon receipt.

3. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. Provide us with photos of the damaged product and packaging to help us resolve the issue quickly.
  • We will offer a replacement, exchange, or full refund for damaged or defective items, including covering the return shipping costs.

4. Exchanges

  • We currently do not offer direct exchanges. If you need a different product, please follow the return process for the original item and place a new order for the replacement product.

5. How to Return an Item

To return an item:

  • Contact Us: Reach out to us by email or phone to request a return authorization.
  • Pack the Item: Ensure the item is in its original packaging and condition. You are responsible for return shipping costs unless the return is due to an error on our part.
  • Ship Back: Ship the item to the address provided by our customer service team. Please keep your tracking number for reference.

6. Non-Returnable Items

The following items cannot be returned:

  • Perishable food products.
  • Customized or personalized products.
  • Final sale or clearance items.
  • Gift cards.

7. Late Returns

  • If more than 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange. We encourage you to contact us as soon as possible if you are considering a return.

8. Contact Information

If you have any questions or concerns about returns or refunds, please reach out to us using the contact details below:

Thank you for shopping with KYRONSOPIC! We value your business and will work diligently to ensure your satisfaction.